June 2026

• MALG Members Friday Forum

  05 Jun 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

• MALG South West Regional Members Meeting – June 2026

  10 Jun 2026

  Location

  Computershare - The Pavilions, Bridgwater Road, Bristol BS13 8AE

  Theme: Supporting Customers Through Financial Pressure: Insight, Action & Partnership

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

  Agenda:

  9:45 – 10:15       Arrival and Networking

  10:15 – 10:30     MALG Update and Welcome

  • • • • • • Peg Alexander, CEO – MALG

  10:30 – 11:00     The Reality of Financial Pressure: Insights from the Money View Survey

  • • • • • • Paul Fox, Partnerships Manager – Money & Pensions Service

  11:00 – 11:30      Understanding & Supporting Older Customers in Financial Difficulty

  • • • • • • Sarah Cardy, CEO – Age UK Wiltshire and Age UK Southampton

  11:30 – 11:40     Comfort Break

  11:40 – 12:30     Supporting Customers & Colleagues Through Financial Challenge – Panel Discussion

  • • • • • • Richard Grinham, Servicing and Partnerships Director – Lantern
            • Paige Bird, Business Development Manager – COEO UK
            • Gary Norris, Operational Director – UK Search
            • Mark Porter, Head of Arrears and Litigation – Capital on Tap

  12:30 – 13:20     Networking Lunch

  13:20 – 14:10      Exploring Sector Challenges: Data, Vulnerability & Performance

  • • • • • • Group discussions – Customer Experience & Engagement, Collections Strategy & Performance, Vulnerability & Financial Hardship, Regulation, Compliance & Risk, Data, Insight & Decisioning

  14:10 – 14:20     Comfort Break

  14:20 – 14:50     Unlocking Financial Support: Grants, I&E & Improving Customer Outcomes

  • • • • • • Beth Kennedy, Head of Partnerships – Lightning Reach

  14:50 – 15:00      Close and Final Thoughts

  • • • • • • Sara Harris, Senior Business Development Manager – Computershare & MALG South West Steering Group Member

• MALG North East & Yorks Regional Members Meeting – June 2026

  18 Jun 2026

  10.00 to 12.15

  Location

  Zoom

  Theme: ‘Deep Dive on the Impacts of Gambling and the Role of Financial Services in Tackling Harm.’

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

  Agenda:

  • 09.50 – 10.00                Arrival, Registration & Networking
  • 10.00 – 10.10                 Welcome, Introductions & Steering Committee Updates
    • • • • • • • • • Ammer Malik, Senior Sales Manager Gbr – Intrum
  • 10.10 – 10.20                 MALG National Update
    • • • • • • • • • Peg Alexander, CEO – MALG
  • 10.20 – 10.40                 Impact of Gambling and the Role of Financial Services in Tackling Harm
    • • • • • • • • • Steph Shilton, Company Director – Shiltons’ Silverlining
  • 10.40 – 11.00                 The Gambling Action Lab and the Role of Financial Services in Tackling Gambling Harm
    • • • • • • • • • Jason Heffron, Senior Communications and Partnerships Officer – Money and Mental Health Policy Institute
  • 11.00 – 11.10                 Comfort Break
  • 11.10 – 11.30                 Creditor View – Proactive Measures being taken by Financial Services
    • • • • • • • • • Speaker TBC
  • 11.30 – 12.00                 Q&A and Panel Discussion
  • 12.00 – 12.15                 AOB & Close

• MALG Members Friday Forum

  19 Jun 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

• MALG Midlands Regional Members Meeting – June 2026

  29 Jun 2026

  10:45am to 2:00pm

  Location

  Antenna
  Beck Street
  Creative Quarter
  Nottingham, NG1 1EQ
  
  
  

  Theme: ‘Focus on Financial Inclusion’.

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

  Agenda to follow.

July 2026

• MALG North West Regional Members Meeting – July 2026

  01 Jul 2026

  Location

  Venue TBC

  Theme, agenda and venue details coming soon.

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

• MALG Members Friday Forum

  03 Jul 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

• MALG East Anglia Regional Members Meeting – July 2026

  14 Jul 2026

  Location

  Hays Recruitment, 107 Cheapside, London, EC2V 6DN

  Theme and agenda coming soon.

  Thanks to MALG Member CICM for securing the venue and sponsoring/hosting this event at their premium corporate partners Hays Recruitment offices.

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

• MALG AGM & National Members Meeting – July 2026

  16 Jul 2026

  10.00 to 16.00

  Location

  Arboretum, 2a Charing Cross Road, London WC2H 0HF

  Full agenda and other details coming soon.

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

  Please note: Invitations for both the AGM and National Members Meeting will be issued separately with a separate registration process. AGM Invitations and papers will be distributed to those Members with voting rights.

• MALG Members Friday Forum

  17 Jul 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

• MALG Members Friday Forum

  31 Jul 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

August 2026

• MALG Members Friday Forum

  14 Aug 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

• MALG Scotland Regional Members Meeting – August 2026

  20 Aug 2026

  Location

  TBC

  Theme, agenda and venue details coming soon.

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

• MALG Members Friday Forum

  28 Aug 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

September 2026

• MALG Members Friday Forum

  11 Sep 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

• MALG South West Regional Members Meeting – September 2026

  15 Sep 2026

  Location

  To be confirmed

  Theme, agenda and venue details coming soon.

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

• MALG South East Regional Members Meeting – September 2026

  17 Sep 2026

  Location

  TBC

  Theme, agenda and venue details coming soon.

  All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.

• MALG Members Friday Forum

  25 Sep 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.

October 2026

• MALG National Members Meeting – October 2026

  01 Oct 2026

  Location

  Zoom

  The MALG National Members Meeting is being held virtually on Thursday 1 October 2026. Please note, all eligible members will receive invitations to register for this event and full joining instructions will follow nearer the date.

  Agenda to follow.

• MALG Members Friday Forum

  09 Oct 2026

  10.00am to 11.00am

  Location

  Zoom

  Fortnightly virtual session with no agenda to openly discuss and debate the latest challenges facing professionals working across the debt landscape.

  There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

  Find out more including dates, times, and how to access the Zoom link here.

  Sponsored by PRA Group.